Refund Policy

At Spos Kommitee, we understand that plans can change. This Refund Policy outlines the terms and conditions for requesting a refund for tickets purchased for Spos em Spikja performances.

Full refunds are available under the following conditions:

• Refund requests must be made at least 24 hours before the scheduled event start time
• The ticket must not have been previously refunded or cancelled
• The event has not yet taken place

Refunds will NOT be issued:

• For requests made less than 24 hours before the event start time
• After the event has already occurred
• For no-shows (failure to attend without prior cancellation)
• For partial ticket orders (all tickets in an order must be refunded together)

If we cancel or significantly reschedule an event, you will be eligible for a full refund regardless of the timing:

• You will be notified via WhatsApp as soon as possible
• You may choose between a full refund or transferring your tickets to the new date (if applicable)
• Refunds for cancelled events will be processed automatically within 5-10 business days

To request a refund, please contact us via WhatsApp at least 24 hours before your event:

1. Send a message to +52 625-125-5681
2. Include your ticket number and the name associated with the order
3. State that you would like to request a refund
4. We will confirm your refund request and provide an estimated processing time

Alternatively, you can email us at ddrempti@gmail.com with the same information.

Once your refund request is approved:

• Refunds will be processed within 3-5 business days of approval
• The refund will be issued to the original payment method used for the purchase
• Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account
• You will receive a confirmation message via WhatsApp once the refund has been processed

Approved refunds will be for the full ticket price paid at the time of purchase:

• Adult tickets: $100 MXN per ticket
• Child tickets: $50 MXN per ticket

No fees or deductions will be applied to eligible refunds.

If you cannot attend but know someone who can, you may transfer your tickets:

• Contact us via WhatsApp to update the name associated with your ticket
• Transfers can be made at any time before the event
• There is no fee for ticket transfers
• The new attendee should present the ticket number at entry

We understand that emergencies happen. If you have an urgent situation that prevents you from attending (such as a medical emergency) and cannot request a refund within the 24-hour window, please contact us:

• Explain your circumstances
• Provide documentation if possible

While we cannot guarantee refunds outside our standard policy, we will review each case individually and do our best to accommodate reasonable requests.

For refund requests or questions about this policy, please contact us:

• WhatsApp: +52 625-125-5681 (preferred for faster response)
• Email: ddrempti@gmail.com
• Address: Calle Huerta 262, Cuauhtemoc, Chihuahua, Mexico, 31607

Our team typically responds to refund requests within 24 hours during business days.

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting. The refund policy in effect at the time of your ticket purchase will apply to your transaction.